Our commitment to transparent business practices and customer protection
Last Updated: May 2, 2025
By accessing or using Panacea-Tech's services, purchasing our products, or visiting our website, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services or purchase our products.
These Terms of Service constitute a legally binding agreement between you (the "Client", "Customer", or "User") and Panacea-Tech ("we", "us", or "our") regarding your use of our services, hardware solutions, and website.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the modified Terms.
For clarity in these Terms, the following definitions apply:
Panacea-Tech provides various technology services, including but not limited to:
Service specifics, deliverables, and timelines will be detailed in your service agreement, statement of work, or purchase order. We strive to provide all services with professional care and skill in accordance with industry standards.
Service availability may vary. We attempt to keep all services operational 24/7 but cannot guarantee uninterrupted availability. Scheduled maintenance will be communicated in advance whenever possible.
Data Ownership: In alignment with our core values, we firmly believe that you retain full ownership of your data. When you use our services or products, you maintain all rights, title, and interest in and to your data.
Limited License: You grant us a limited license to access, use, and process your data solely to provide the services you've requested. We will never sell your data to third parties or use it for purposes beyond what's required to deliver our services.
Intellectual Property: Each party retains all rights to their pre-existing intellectual property. Any custom solutions developed specifically for you will be addressed in your service agreement, with a default preference toward granting you usage rights while we retain ownership of the underlying code or systems.
Hardware Ownership: When you purchase hardware from us, you receive full ownership of the physical devices upon complete payment. Pre-installed software may be subject to third-party licenses, which will be provided to you.
Open Source: Whenever possible, we leverage open-source technologies to avoid vendor lock-in. You are granted all rights provided by the applicable open-source licenses for any open-source components used in our solutions.
Hardware Specifications: All hardware specifications, including performance metrics, features, and capabilities, are provided as accurately as possible. Minor variations in specifications may occur due to manufacturing processes or component updates.
Pre-Configuration: Our solution bundles are pre-configured for immediate use. Any changes to the default configuration may require additional services or support.
No Subscription Requirements: In keeping with our transparent approach, our hardware solutions operate without requiring ongoing subscription fees unless explicitly stated at the time of purchase. Any optional subscription services will be clearly identified as such.
Warranty: All hardware comes with a manufacturer's warranty, typically 1 year from the date of purchase. Extended warranties may be available for an additional fee. Hardware warranties cover manufacturing defects but do not cover physical damage, water damage, or issues resulting from improper use.
Returns: Hardware returns are subject to our Refund Policy. Custom-configured or special-order items may have different return terms, which will be specified at the time of purchase.
Transparent Pricing: All prices are clearly displayed at the time of purchase. We are committed to transparency in our pricing with no hidden fees.
Hardware Purchases: Full payment is required at the time of purchase for all hardware items, unless a financing arrangement has been explicitly agreed to.
Service Payments: Payment terms for services will be specified in your service agreement and may include:
Subscription Opt-In: We only provide subscription services when explicitly requested by you. You will never be automatically enrolled in a subscription without your express consent.
Late Payments: Payments not received by the due date may result in service suspension. A late fee of 1.5% per month may be applied to overdue balances.
Taxes: Prices do not include applicable taxes unless specified. You are responsible for any applicable taxes related to your purchases.
Privacy Commitment: Privacy is a fundamental right, not a luxury. We design all our systems and services with privacy protection as a core principle.
Data Protection: We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or destruction. This includes encryption, access controls, and regular security audits.
Data Collection: We collect only the data necessary to provide our services. For details on what data we collect and how we use it, please refer to our Privacy Policy.
Security-First Approach: Our systems are designed with a security-first approach, implementing industry-leading practices such as zero-trust architecture and end-to-end encryption where applicable.
Security Breaches: In the unlikely event of a security breach affecting your data, we will notify you promptly and take immediate steps to mitigate the impact and prevent future occurrences.
Service Warranty: We warrant that our services will be performed with reasonable skill and care, consistent with general industry standards. If we fail to meet this standard, we will re-perform the deficient services at no additional cost.
Hardware Warranty: Hardware products are covered by the manufacturer's warranty. We will assist with warranty claims, but the ultimate warranty responsibility lies with the manufacturer.
Disclaimer: EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, ALL SERVICES AND PRODUCTS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
No Guarantees: While we implement industry-standard security measures, we cannot guarantee that our services will be error-free, uninterrupted, or that all security threats will be prevented. Technology environments are inherently complex, and absolute security cannot be guaranteed by any provider.
Liability Cap: TO THE MAXIMUM EXTENT PERMITTED BY LAW, PANACEA-TECH'S TOTAL LIABILITY FOR ANY CLAIMS UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO THE AMOUNT PAID BY YOU TO PANACEA-TECH IN THE 12 MONTHS PRECEDING THE CLAIM.
Exclusions: IN NO EVENT WILL PANACEA-TECH BE LIABLE FOR ANY LOST PROFITS, LOSS OF DATA, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THESE TERMS OR THE USE OF OUR SERVICES OR PRODUCTS.
Force Majeure: Neither party shall be liable for delays or failures in performance resulting from causes beyond their reasonable control, including but not limited to acts of God, labor disputes, shortages, war, fire, or power outages.
Termination by You: You may terminate services by providing written notice according to the terms in your service agreement. For subscription services, cancellation terms will be provided at signup.
Termination by Us: We may terminate services if:
Effect of Termination: Upon termination:
Governing Law: These Terms shall be governed by the laws of the state of Georgia, without regard to its conflict of law provisions.
Dispute Resolution: Any disputes arising from these Terms shall be resolved through good-faith negotiation. If negotiation fails, disputes will be resolved through binding arbitration in Eastman, Georgia, under the rules of the American Arbitration Association.
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
No Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
Assignment: You may not assign your rights under these Terms without our prior written consent. We may assign our rights under these Terms without condition.
Entire Agreement: These Terms, together with your service agreement or purchase order, constitute the entire agreement between you and Panacea-Tech regarding your use of our services and products.
If you have any questions about these Terms of Service, please contact us at:
Email: legal@panacea-tech.net
General Inquiries: info@panacea-tech.net
Address: P O Box 4811, Eastman, GA